Return policy

We are committed to providing you with a satisfactory shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our returns policy carefully below:

Products Eligible for Return:

• Returned products must be in their original condition, unused and undamaged.
• Products must be returned in their original packaging with all labels intact.

Return deadline:

• Returns must be initiated within 30 days of the date of purchase.

Return Process:

• Contact our customer service by email at info@melybeauty.com
• We will provide you with detailed instructions on how to return your product, including the return address.
• Once we have received and inspected the returned product, we will issue a refund or exchange according to your preference.

Refund Options:

• Full refund of purchase amount to original payment method.
• Exchange of the product for another product of the same value, subject to availability.
• Have in store for later use.

Return fees :

• Return costs are the responsibility of the customer, except in the case of a defective product or our error.

Exceptions:

• Some products, such as final sale items or personalized products, may not be eligible for return. Please check product description for details.

Questions and Support: If you have any questions regarding our returns policy or need assistance with a specific return, please do not hesitate to contact our customer service team. We are here to help you !